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    Delete Your CRIA Account

    We're sorry to see you go. Follow the steps below to request account deletion.

    How Account Deletion Works

    When you request account deletion, the following process takes place:

    1. Submission: Your deletion request is received and verified.
    2. Processing Period: We begin a 30-day processing window during which your account is deactivated but not yet permanently deleted. During this time, you can reactivate your account by logging in.
    3. Data Removal: After the 30-day period, we permanently delete all your personal information and content from our systems. This includes:
      • Account information (name, email, phone number)
      • Child profiles and associated data
      • Photos and videos you've uploaded
      • Messages and communication history
    4. Confirmation: Once deletion is complete,we'll send a confirmation email to your registered address.

    Important Notes:

    • If you're a parent, deleting your account will remove your access to your child's information but will not affect the childcare provider's records.
    • If you're a childcare provider, you should transfer administrative rights to another staff member before deleting your account to ensure continued service.
    • Some information may be retained for legal compliance purposes, as detailed in our Privacy Policy.

    Account Deletion Request Form

    Important: Account deletion is permanent and cannot be undone. All your data will be removed from our systems.

    Alternatively, you can email us at support@mycria.com with your deletion request.

    Need assistance? Contact our support team.